Help Centre
Find answers, guides, and tips for getting the most out of Companion.
Featured articles
Creating a new case from the Companion Inbox
How to create a new case from the Companion Inbox
Getting StartedLogging into Companion
How to login to your Companion platform
CasesManaging a Case
How to manage and investigate cases, including reviewing details, recording actions, updating case status, assigning ownership, and marking cases as resolved.
Browse by category
Getting Started
How to get started with the system, including how to log in, where to access support, and user permissions
3 articlesDashboard
Navigating your Companion Dashboard
1 articleInbox
How to access and manage your Companion Inbox, including how to review incoming emails, organise correspondence, and create or link cases from messages received.
5 articlesCases
How to manage and investigate cases, including reviewing details, recording actions, updating case status, assigning ownership, and marking cases as resolved.
5 articlesPeople
How to use the People section, including how student and staff information is synced from Wonde and how records are viewed within the system.
1 articleReports
How to use the Reports section, including how to generate reports and apply filters to review complaint data for oversight
1 articleSettings
3 articlesCan't find what you're looking for?
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