Help Centre
Find answers, guides, and tips for getting the most out of Companion.
Featured articles
Resolution Outcome Communication
Drafting outcome communication using CompanionAI
CasesAdding a New Case Manually
How to add a new case manually
Getting StartedLogging into Companion
How to login to your Companion platform
InboxCreating a new case from the Companion Inbox
How to create a new case from the Companion Inbox
Browse by category
Getting Started
How to get started with the system, including how to log in, where to access support, and user permissions.
5 articlesNew Features
Discover the latest features now available in Companion.
8 articlesDashboard
Navigating your Companion Dashboard.
1 articleInbox
How to access and manage your Companion Inbox, including how to review incoming emails, organise correspondence, and create or link cases from messages received.
5 articlesCases
How to manage and investigate cases, including reviewing details, recording actions, updating case status, assigning ownership, and marking cases as resolved.
6 articlesPeople
How to use the People section, including how student and staff information is synced from Wonde and how records are viewed within the system.
1 articleReports
How to use the Reports section, including how to generate reports and apply filters to review complaint data for oversight.
2 articlesSettings
Within the Settings area, you can manage your policies, case stages, and notification preferences, allowing you to tailor the platform to suit your school’s processes and requirements.
4 articlesCan't find what you're looking for?
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