Linden Primary School

About Linden Primary School

Located in the heart of Evington, Leicester, Linden Primary School is a vibrant community school serving children aged 3 to 11. With over 430 pupils, the school is known for its inclusive ethos, high expectations, and strong sense of belonging.

Headteacher Chris Taylor leads a dedicated team committed to providing a safe, nurturing, and engaging environment where every child can thrive. The school places great importance on fairness, consistency, and clear communication - values that extend across its relationships with staff, pupils, and the wider community.

The challenge

Like many schools, Linden had developed its own effective internal approach to managing complaints. However, the process relied heavily on Chris’s oversight and personal organisation. Information was often held across different systems, and while the procedures worked well, it was difficult for others to contribute or quickly see the bigger picture.

“We already had good systems in place,” says Chris, “but they weren’t easy to share or track collectively. I wanted something that gave structure and visibility across the process - something that made it easier for everyone to stay aligned without adding more admin.”

The solution

Linden joined Companion as part of its early pilot programme to trial a platform designed specifically for how schools handle complaints. The aim was to bring structure, consistency, and clarity to a process that was already working - while making it easier to collaborate and follow policy precisely.

The Companion team worked closely with Chris to mirror Linden’s existing stages and help them integrate their policies within the system. This allowed complaints to be logged, tracked, and progressed with clear links back to policy guidance at every stage.

“The integration with policy is what makes it stand out,” says Chris. “It’s much easier to follow the right steps and be confident that everything aligns with our school’s specific procedures.”

It’s much easier to follow the right steps and be confident that everything aligns with our school’s specific procedures.

The results

Since adopting Companion, Chris now manages the entire complaints process through one secure, structured system.

• All complaints are logged and stored in a single place.
• Leadership can track progress and generate reports for governors instantly.
• Policies are integrated directly into each stage, helping Chris follow due process efficiently and confidently.
• The system removes duplication and makes it easier to maintain consistency when managing multiple cases.

“It’s made the process much clearer and far less stressful,” Chris explains. “Everything I need is in one place, and I can see at a glance what’s happening and what needs to happen next. It’s just made things easier.”

The partnership

For Companion, working with schools like Linden has been key to refining the product’s practical features. Chris’s feedback directly influenced the development of policy-linked workflows and due-date alerts, ensuring the platform reflects how real schools operate and the crucial features required to truly support them with complaints.

“Linden helped us shape how Companion connects policy to action,” says Co-Founder Sam. “It’s been invaluable in making sure the platform feels intuitive and genuinely useful for school leaders. I’d like to thank Linden, and Chris particularly for their feedback”